​How to Join a Session

We use Doxy.me, a secure and HIPAA-compliant telehealth platform. Joining your session is simple:

1. Visit our website and go to “Our Team” page.
2. Find your therapist by name or photo.
3. Click the telehealth link listed under their picture to enter their virtual waiting room.
4. Type your name and check in, no downloads or logins required—just a browser and internet connection.

If you're unsure where to find your link or need help, please call our office and we’ll be happy to assist you.

​Tech Troubleshooting

If you're having trouble connecting:

• Use Chrome, Firefox, or Safari for best results.
• Check your internet connection — a strong Wi-Fi signal is ideal.
• Enable your camera and microphone in your browser settings.
• Restart your device if issues persist.

​Visit Doxy.me Support for more troubleshooting tips.

Privacy & Confidentiality

Your privacy is our priority. Doxy.me:

• Uses end-to-end encryption.
• Is HIPAA, GDPR, and HITECH compliant.
• Does not record sessions or store personal health information.

We require that you join in a private, quiet space to ensure confidentiality on your end.

Telehealth FAQs

Do I need to download anything?
No—Doxy.me runs in your browser. Just click your therapist’s link.

Can I use my phone or tablet?
Yes! Just make sure your browser is up to date and your camera/mic are enabled.

What if I lose connection during a session?
Try refreshing the page or rejoining using the same link. If issues persist, your therapist will follow up with alternative options.
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Is telehealth as effective as in-person therapy?
Many clients find telehealth just as beneficial. It offers flexibility, convenience, and access to care from the comfort of your home.